Privacy Policy
Charm City Air Care is a service of ZT Direct LLC. This policy covers charmcityaircare.com and says, in plain order, what this site collects, what happens to it, and what choices a visitor has about it.
What this site collects
A visitor who phones, writes, or sends the estimate form gives the office a name, a town, a way to reply, and whatever they choose to say about their heating or cooling problem. That is the whole intake. The site does not run accounts, does not take payments, and does not ask for anything about a household beyond what answering the message requires. Like most sites, this one is delivered through hosting and content-delivery infrastructure that keeps ordinary technical logs, addresses, browsers, and timestamps, for security and reliability.
What happens to it
Messages sent to this company may be shared with an independent local heating and air conditioning contractor so the household can be served. That sharing is the site's purpose, and it is disclosed again on the referral disclosure page in plainer terms. Contact details are used to answer the message, to schedule and carry out the visit, and for nothing else. This company does not sell a visitor's information to data brokers, does not append purchased data to it, and does not use it to build lists for other businesses.
Cookies and measurement
This site may use a small number of cookies or comparable tools to keep the site working and to count visits in aggregate. It does not run advertising trackers for third parties. A visitor who blocks cookies loses nothing on this site except, possibly, a remembered form field.
Choices and corrections
A visitor who wants their message and contact details deleted, or corrected, writes to hello@charmcityaircare.com and it is done, with one honest exception: records the company must keep for tax, legal, or dispute purposes are kept for those purposes and nothing else. Maryland residents hold the rights Maryland law gives them over their personal information, and a request made under that law is answered under that law.
Children, changes, and contact
This site serves homeowners and is not directed at children. When this policy changes, the changed version replaces this page, and the date below moves. Questions about this policy go to hello@charmcityaircare.com or to ZT Direct LLC through the contact page.
Last updated: November 2026.